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Refund Policy

How TemporaSMS handles refund requests

Last Updated: August 25, 2025

This policy outlines how refund decisions are made and what information we need to review your request.

Refund Policy Summary

Eligible in Certain Cases

Refunds may be approved for service outages, duplicate charges, or failed numbers that never received an SMS.

No Refund After SMS

Once a number receives any SMS, the order is considered delivered and is non-refundable.

Fast Review Window

Submit refund requests quickly so we can verify logs and carrier status.

Transparent Decisions

Each request is reviewed with order logs, delivery status, and provider responses.

Table of Contents

IntroductionWhen Refunds May Be ApprovedNon-Refundable CasesHow to Request a RefundRefund TimelinesDisputes and AppealsPolicy UpdatesContact

Introduction

This Refund Policy explains when you can request a refund for Services purchased from TemporaSMS. By using the Services, you agree to this policy.

We aim to be fair and transparent while protecting the integrity of the platform and our provider network.

When Refunds May Be Approved

  • Service unavailability: a number is not delivered due to a system issue on our side.
  • Billing errors: duplicate charges or incorrect pricing caused by a system error.
  • Failed delivery: the number never receives any SMS during the active window, and the order is automatically refunded.
  • Unused balance: in rare cases, unused wallet credits may be refunded at our discretion.

Non-Refundable Cases

  • Any order where at least one SMS is received.
  • Second OTP not received (not guaranteed by providers).
  • Wrong or invalid OTP received (provider error). Contact support for verification; you must provide proof (for example, screen recordings or screenshots showing the time and the number that received the OTP/SMS). Refunds are issued only after verification and at our discretion.
  • User purchases a number, requests an OTP, and forgets to cancel; if an OTP/SMS arrives, the order is non-refundable.
  • Third-party service blocks or rejects temporary SMS numbers.
  • Orders that expired due to inactivity or user error.
  • Accounts suspended for policy violations.

If you are unsure, contact support before placing a large order so we can guide you.

How to Request a Refund

  1. Log in to your TemporaSMS account.
  2. Open the order in your history and note the order ID.
  3. Contact support with the order ID and reason for the request.
  4. Include screenshots or logs if available.

You can also email [email protected].

Refund Timelines

  • Wallet credits are typically adjusted within 1-2 business days.
  • Card or bank refunds usually appear within 3-10 business days.
  • Crypto refunds depend on network confirmations and provider processing time.

We cannot control your payment provider's processing time once a refund is issued.

Disputes and Appeals

If a request is denied, you can reply with additional evidence and we will review the case again.

Abuse of the refund system may result in account restrictions or suspension.

Policy Updates

We may update this policy to reflect changes in services or regulations. Updates become effective when posted.

Contact

Need help with a refund? Contact our refunds team.

Email: [email protected]

Or reach us via the Contact & Support page.

Need help with a refund?

If you have questions or need assistance, our support team is ready to help.

Contact Support